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  • Home
  • Who We Serve
  • Practice Areas and Fees
    • General Counsel Service
    • Business Law >
      • LLC Formation
      • LLC Operating Agreements
      • Close Corporation Formation
      • Corporate Bylaws
      • Close Corporation Agreements
      • Other Business Law Services
    • Business Contracts >
      • B2B Service Agreements
      • Contract Review and Advice
      • Customer Agreements
      • Financial Agreements
      • Joint Venture Agreements
      • Lease Agreements
      • Noncompete Agreements
      • Nondisclosure Agreements
      • Waiver and Release Agreements
      • Website Privacy Policies
      • Website Terms of Service
    • Business Sales >
      • Business Purchases and Sales
      • Letter of Intent
      • Purchase Agreements
      • Buy-Sell Agreements
      • Membership Interest Transfer Agreements
      • Business Succession & Disaster Planning
      • Business Dissolutions
    • Raising Money From Investors >
      • Private Placement Memorandums
      • Investment Agreements
    • Franchising and Business Opportunities >
      • Franchise Disclosure Documents
      • Franchise Agreements
      • Ohio Business Opportunity Plans
    • Nonprofit Law >
      • Nonprofit Formation
      • Co-op Formation
      • Tax Exempt Status
      • Nonprofit Governance
      • Nonprofit MOUs and Agreements
      • Nonprofit General Counsel Service
    • Intellectual Property >
      • Trademark Search
      • Trademark Registration
      • Trademark Maintenance
      • Copyright Registration
      • Work For Hire Agreement
      • Licensing Intellectual Property
      • Assigning Intellectual Property
      • Proprietary Information and Invention Assignment Agreements
      • Confidentiality Agreements
      • Intellectual Property Audit
    • Employment Law >
      • Employment Contracts
      • Employee Handbooks
      • Employment Policies
      • Independent Contractors
  • Adding Value
    • Legal Audit Checklist
    • Legal Dictionary
    • 7 Common Legal Mistakes
    • Succession and Emergency Planning Worksheet
    • Business Contracts: Review Checklist
    • Webinars >
      • HR 101: Managing the Growing Pains That Come With Growing Your Business
      • Hiring Independent Contractors
      • Legal Audit and Risk Assessment
      • Structuring a Social Enterprise
  • Bio
  • Blog
  • Scheduling
    • Prospective Client Scheduling
    • Existing and Former Client Scheduling
    • Networking Scheduling

Customer Agreements

Customer Agreements

B2B Service Agreements
Contract Review and Advice
Customer Agreements
Financial Agreements
Joint Venture Agreements
Lease Agreements
Noncompete Agreements
Nondisclosure Agreements
Waiver and Release
   Agreements
Website Privacy Policies
Website Terms of Service
Often, our B2C clients need much simpler business contracts, typically no more than 2-3 pages, describing the terms and conditions associated with selling products or services directly to consumers. 

What should your customer agreements include?
Your customer agreement should cover:
  • What products or services will be provided to the customer? What should happen if the customer requests changes to their order?
  • How long will the services be provided? Ongoing, for one year, one time only, etc.? Or, in the case of products, when will the products be delivered?
  • What rates will you charge for the products or services? 
  • What should happen if the customer cancels the service or returns the products?
  • When are payments due? What happens if the customer fails to pay on time?
  • What, if anything, does the customer need to do or provide to receive the services? 
  • How will disputes be resolved? 
​
Benefits of Utilizing a Well-Drafted Customer Agreement
  1. Protect your business in the event of a dispute. We live in a very litigious society. A properly drafted customer agreement will contain important provisions for protecting your business in case of a lawsuit, such as limiting your liability, recovering your legal fees, or even keeping the matter out of court. 
  2. Good contracts are simply good business. They encourage your customers to pay for what is owned in a timely manner. If you don’t take your business seriously enough to use contracts, then why should your customers take you seriously enough to pay you? In addition, some contracts simply aren’t enforceable if they are not in writing and signed by the other party. 
  3. Facilitate the end of the relationship. Particularly in long-term arrangements, your business contract must address what will happen when the relationship ends. 
  4. Protect confidential information. Depending on the nature of the services you provide, you may need to protect confidential information that might be disclosed or even simply confirm your business’s ownership of important intellectual property rights.
  5. Increase the value of the business. Having your customers in long-term contracts can not only help you predict future revenue, but it can also increase the value of your business if you ever decide to bring in investors or sell the business. 

​
SCHEDULE A CONSULTATION

B2C Customer Agreements: $1,325
  • Highly Regulated Industries: $2,850

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